Privacy Policy

1. Who We Are

Hoorain Organics ("we", "us", "our") is an organic beauty brand with a local office in Pakistan. We operate the website hoorainorganics.com and sell skincare and hair care products including our 25 Essential Herbs Hair Growth Oil, Vitamin C Serum, Scalp Nourishing Oil, Hydrogel Eye Patches, and Organic Argan Lip Balm across Pakistan. Our registered contact details are:

• Email: [email protected]
• Phone / WhatsApp: +92 300 4630083
• Address: Muhalla Zaheer Abad colony, Chunian, Pakistan

2. Information We Collect

When you shop with Hoorain Organics, browse our Ingredient Checker, subscribe to our newsletter, or contact us, we may collect:

• Account information — name, email address, phone number, and password (encrypted) when you register.
• Order information — delivery address in Pakistan, order history, products purchased, and payment confirmation (we do not store full card numbers).
• Payment data — processed securely by PayFast and other payment partners we enable at checkout. We receive transaction IDs and payment status, never your full card details.
• Communication data — messages sent via email, WhatsApp, contact form, or our Noor chat assistant.
• Ingredient Checker usage — ingredient lists you paste are processed in your browser session only and are not permanently stored on our servers.
• Newsletter data — email address if you subscribe to our tips and offers.
• Technical data — IP address, browser type, device information, and cookies used to keep your cart and language preferences (EN/AR).

3. How We Use Your Information

We use your personal data only for legitimate business purposes:

• Processing and delivering your orders across Pakistan.
• Sending order confirmations, shipping updates, and delivery notifications via email and WhatsApp.
• Providing customer support for product questions, ingredient queries, and returns.
• Improving our website, products, and Ingredient Checker tool.
• Sending marketing emails about new product launches and offers — only if you have opted in. Unsubscribe anytime.
• Preventing fraud and ensuring secure checkout.
• Complying with applicable Pakistan legal and tax obligations.

4. Who We Share Data With

We never sell your personal data. We share information only with trusted partners who help us operate:

• Payment processors — PayFast (cards, Raast, bank accounts, and wallets), JazzCash where enabled, and cash-on-delivery couriers when COD is offered.
• Shipping partners — Pakistan courier services to deliver your orders.
• Communication tools — email service providers and WhatsApp for order updates and OTP verification.
• Analytics — anonymised website usage data to improve your shopping experience.

All third-party partners are required to handle your data securely and only for the purposes we specify.

5. Cookies

Our website uses cookies to:

• Keep items in your shopping cart while you browse.
• Remember your language preference (English or Arabic).
• Maintain your login session securely.
• Understand how visitors use our site (anonymised analytics).

You can disable cookies in your browser settings, though some features like cart persistence may not work correctly.

6. Data Retention

We retain order records as required for accounting and consumer protection purposes. Account data is kept while your account is active. Newsletter subscriptions are removed immediately upon unsubscribe. Ingredient Checker submissions are not stored beyond your browser session.

7. Your Rights

As a Hoorain Organics customer, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information in your account profile.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Opt out of marketing emails at any time via the unsubscribe link or by contacting us.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, email us at [email protected] or WhatsApp +92 300 4630083. We respond within 5 business days.

8. Data Security

We use industry-standard SSL encryption on all pages, secure password hashing, and PCI-aware payment processing through PayFast and other gated payment partners. Access to customer data is restricted to authorised Hoorain Organics team members only. While no online system is 100% secure, we take every reasonable measure to protect your information — the same standard we apply to our products.

9. Children's Privacy

Hoorain Organics products are designed for adult customers. Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of hoorainorganics.com after changes constitutes acceptance of the updated policy.